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Showing posts from May, 2022

Handling Support Spikes During Summer Sale Season

  For many companies, the summer season means one thing: long, long holidays with nothing to do except laze on the beach. Just kidding! In actual fact, summer season is prime time for discounts, promotions, and sales galore. This, in addition to seasonal trends (such as staff vacations, school holidays, and related supply/distribution disruption), as well as Covid-related difficulties, can create extra pressure on your sales and support staff. Do you have to simply strap in tight and hope for the best – or is there a way for businesses to prepare? In a word: yes! This guide will show you how to anticipate - and handle - seasonal support spikes in a few simple steps. Handling Seasonal Spikes, Step #1: Create a Comprehensive Knowledge Hub It’s easy to think that blogs, guides, and community hubs are merely an effective marketing tool (and it’s true, they do tick that box) – but in actual fact one of the biggest bonuses of developing a comprehensive resource library is the time it wil...

What is SCA and why does it matter?

  SCA stands for Strong Customer Authentication, and it’s a regulatory requirement aimed to increase the security of electronic payment services in the EU and the UK - but what does this mean for your company? Strong Customer Authentication is a requirement for authenticating online payments that was introduced in connection to the EU’s revised Payment Services Directive (PSD2). Essentially, it requires banks to request additional forms of validation to confirm that our users are who they say they are, through the form of Two Factor Authentication. Two Factor Authentication will allow the user to confirm their identity with two forms of validation rather than the one that we currently have. In order to satisfy the requirements of SCA, two of the following three measures must be met and provided by the customer in order to complete their payment: Knowledge:  Something only you would know (i.e Password, Pin and memorable information) Possession:  Something you have (Mobile ...

What is “dunning” and why do I need It?

  Transaction failures and payment declines occur frequently in subscription businesses. Any subscription business's lifeblood is recurring money and losing that due to payment issues can stifle growth. Therefore, serious intervention is essential to get these matters under your control. What is Dunning? Dunning is the method of handling declined credit cards and failed payments to recover lost revenue. However, with the arrival of SaaS, dunning procedures have evolved into something considerably different. When a credit card payment fails, it is not immediately obvious to a business that their customer’s payment hasn’t gone through. Then once the payment failure has been identified, there is a process of following up with customers to retrieve the amount due. This may be manageable for small businesses with a limited number of customers, but when your business prospers and the number of your customers increases, then the identification of card failures and the subsequent customer ...

12 reasons you need flexible billing software in the digital economy

  Many commercial opportunities have emerged because of the digital age. With the improvement of technology, consumers can now experience new and existing products and services in various formats. These possibilities are growing at an incredible speed, and they include a wide range of payment models that adapt with each new paradigm shift. Enterprises want quick, effective billing systems that can handle any combination of products and services and any number of payment models. You must be flexible in every aspect of your organisation to keep up with ever-changing marketing needs. This includes the billing process. Fortunately, with the correct flexible billing software, your company can provide more alternatives regarding pricing, product selection, and even service payment methods. Billing software is a mechanism that automates the entire invoicing process. It aids in reducing errors, the prompt creation and sending of bills, and the collection of payments. The billing software e...

12 reasons you need flexible billing software in the digital economy

  Many commercial opportunities have emerged because of the digital age. With the improvement of technology, consumers can now experience new and existing products and services in various formats. These possibilities are growing at an incredible speed, and they include a wide range of payment models that adapt with each new paradigm shift. Enterprises want quick, effective billing systems that can handle any combination of products and services and any number of payment models. You must be flexible in every aspect of your organisation to keep up with ever-changing marketing needs. This includes the billing process. Fortunately, with the correct flexible billing software, your company can provide more alternatives regarding pricing, product selection, and even service payment methods. Billing software is a mechanism that automates the entire invoicing process. It aids in reducing errors, the prompt creation and sending of bills, and the collection of payments. The billing software e...