Handling Support Spikes During Summer Sale Season
For many companies, the summer season means one thing: long, long holidays with nothing to do except laze on the beach. Just kidding! In actual fact, summer season is prime time for discounts, promotions, and sales galore. This, in addition to seasonal trends (such as staff vacations, school holidays, and related supply/distribution disruption), as well as Covid-related difficulties, can create extra pressure on your sales and support staff. Do you have to simply strap in tight and hope for the best – or is there a way for businesses to prepare? In a word: yes! This guide will show you how to anticipate - and handle - seasonal support spikes in a few simple steps. Handling Seasonal Spikes, Step #1: Create a Comprehensive Knowledge Hub It’s easy to think that blogs, guides, and community hubs are merely an effective marketing tool (and it’s true, they do tick that box) – but in actual fact one of the biggest bonuses of developing a comprehensive resource library is the time it wil...